Contact Center/Web
Zoom Contact Center SDK for Web.
by anthropics · MIT
The skill
Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.
Zoom Contact Center SDK - Web
Official docs:
- https://developers.zoom.us/docs/contact-center/web/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/
Quick Links
- concepts/lifecycle-and-events.md
- examples/app-context-and-state.md
- references/web-reference-map.md
- troubleshooting/common-issues.md
Integration Modes
- Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.
- External website embed:
- Campaign SDK/web scripts (
zoomCampaignSdkpattern). - Video client initialization pattern.
- Smart Embed:
- iframe +
postMessageevent contract.
Hard Guardrails
- For campaign SDK, gate calls behind
zoomCampaignSdk:ready. - Persist state by
engagementId. - Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.
Chaining
- For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
- For identity and OAuth: ../../oauth/SKILL.md
- For cobrowse workflow: ../../cobrowse-sdk/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Use this skill
Connect your agent to the Skill Store MCP server and ask for it by ref: anthropics/contact-center-web-28208487384.
Details
- Publisher
- anthropics
- Category
- Software Development › Frontend & UI
- License
- MIT
- Updated
- 2026-10-15
References
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