Customer service agent skills
236 skills in Customer service.
Top skills
- Gtm Enterprise Onboarding Four-phase framework for onboarding enterprise customers from contract to value realization.
- Chief Customer Officer Advisor Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR hon…
- Cco Review /cs:cco-review <plan> — Retention-obsessed Chief Customer Officer interrogation of any plan that…
- Customer Escalation Package an escalation for engineering, product, or leadership with full context.
- Customer Research Multi-source research on a customer question or topic with source attribution.
- Draft Response Draft a professional customer-facing response tailored to the situation and relationship.
- Kb Article Draft a knowledge base article from a resolved issue or common question.
- Ticket Triage Triage and prioritize a support ticket or customer issue.
- Inbox Sweep Batch-process unread customer emails - classify, prioritize, and draft replies.
- Review Reputation Watches what customers are saying in public and in private, then does something about it.
- Ticket Deflector Reads a forwarded customer email or ticket, pulls order and refund status from a payments connect…
- Customer Success Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retentio…
- Intercom Automation Automate Intercom customer messaging, support workflows, user engagement, and product tours
- Whatsapp Automation WhatsApp Business automation - customer support, notifications, chatbots, and broadcast messaging
- Zendesk Automation Automate customer support workflows with Zendesk ticket management, routing, and analytics
- Plain Language Letters Reference: DEPRECATED — use `/client-letter` for routine correspondence or `/status client` for s…
- Persona Customer Support Manage customer support — track tickets, respond, escalate issues.
- Etsy Review Strategy Etsy review generation — thank you cards, follow-up messages, photo review incentives
- Product Review Analysis Product review analysis and customer feedback intelligence.
- Review Monitoring Set up systematic review monitoring across e-commerce platforms.
- Tiktok Shop Customer Service Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfac…
- Customer Journey Map Create a customer journey map across stages, touchpoints, actions, emotions, and metrics.
- Service De Channel Routing Configure Configure routing on a newly-inserted Enhanced `MessagingChannel` so activation will accept it.
- Service Email To Case Configure Use to configure Salesforce Email-to-Case headlessly via the Metadata API.