# Customer Journey Map

> Create a customer journey map across stages, touchpoints, actions, emotions, and metrics.

Create a customer journey map across stages, touchpoints, actions, emotions, and metrics. Use when diagnosing a broken experience or aligning a team on the full customer flow.

- Page: https://ss33.ai/skills/deanpeters/customer-journey-map-43967434628
- Publisher: deanpeters
- Category: [Business](https://ss33.ai/skills/category/business-y1h0vy) › [Customer service](https://ss33.ai/skills/category/business-y1h0vy/customer-service-4btbk1)
- Source: https://github.com/deanpeters/product-manager-skills/blob/cfcb697f14b8891d8b3ec43c16c3547df3e70e13/skills/customer-journey-map/SKILL.md

## Skill

This skill's licence does not allow redistribution, so the store does not serve its text. Get it from the author: https://github.com/deanpeters/product-manager-skills/blob/cfcb697f14b8891d8b3ec43c16c3547df3e70e13/skills/customer-journey-map/SKILL.md