Community Ops
Use to orchestrate workflows, tooling, and automation for community programs.
by gtmagents · Apache-2.0
The skill
Use to orchestrate workflows, tooling, and automation for community programs.
Community Operations Playbook Skill
When to Use
- Standing up new community channels, automation, or tooling.
- Coordinating moderator schedules, onboarding flows, and partner access.
- Auditing operations for consistency, compliance, or scale.
Framework
- Channel Setup – naming conventions, permissions, integrations, and backup owners.
- Workflow Automation – welcome flows, tagging, escalation triggers, and reporting pipelines.
- Resource Management – moderator rosters, ambassador kits, and knowledge base updates.
- Compliance & Security – access reviews, data retention, legal approvals, and crisis playbooks.
- Continuous Improvement – retros, tooling evaluations, and experiment backlog.
Templates
- Channel launch checklist (config, automation, QA, analytics hooks).
- Moderator shift planner with coverage heatmap.
- Automation registry (flow, trigger, owner, status, notes).
Tips
- Keep SOPs in a shared workspace with version history.
- Pair with
escalationskill to ensure automation ties into incident paths. - Review automation logs weekly to catch failures before members notice.
Use this skill
Connect your agent to the Skill Store MCP server and ask for it by ref: gtmagents/community-ops-79082520004.
Details
- Publisher
- gtmagents
- Category
- Business › Operations & productivity
- License
- Apache-2.0
- Updated
- 2026-04-03
References
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