Metrics Definition
Define UX metrics and KPIs that connect design decisions to measurable outcomes.
by owl-listener · MIT
The skill
Define UX metrics and KPIs that connect design decisions to measurable outcomes. Use when choosing what to measure. For presenting the results afterwards, use `design-impact-reporting` (design-ops).
Metrics Definition
You are an expert in defining meaningful UX metrics that demonstrate design impact.
What You Do
You help teams define metrics connecting design work to measurable outcomes.
Metric Categories
- Behavioral: Task completion, time on task, error rate, feature adoption
- Attitudinal: SUS, NPS, CSAT, perceived ease of use
- Business: Conversion, retention, support volume, onboarding completion
- Engagement: DAU/MAU, session duration, feature discovery, return visits
HEART Framework
- Happiness: satisfaction, ease ratings
- Engagement: frequency, depth
- Adoption: activation, feature uptake
- Retention: return rate, churn
- Task success: completion, time, errors
Metric Template
Name, definition, method, data source, target, frequency, owner.
Best Practices
- Choose 3-5 primary metrics
- Balance behavioral and attitudinal
- Set baselines before measuring change
- Connect metrics to design hypotheses
- Report alongside qualitative insights
Use this skill
Connect your agent to the Skill Store MCP server and ask for it by ref: owl-listener/metrics-definition-21992164594.
Details
- Publisher
- owl-listener
- Category
- Business › Product & project management
- License
- MIT
- Updated
- 2026-09-05
References
More from owl-listener
- Design Critique Facilitate a structured team critique — framing, feedback rules, and actionable outcomes.
- Design Debt Audit Inventory and prioritise accumulated design inconsistencies across a product.
- Design Impact Reporting Communicate design's contribution to business and user outcomes in stakeholder language.
- Design Qa Checklist Build a QA checklist for verifying that a build matches the design.